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General Terms and Conditions

Annual or Monthly Service Plans

This is your official agreement with Premier Comfort and provides a detailed description of the terms and conditions of our service plans. To get the most from your coverage, we recommend that you become familiar with this information. Paper version is available.

Important: Updates have been made to the terms and conditions of your service contracts.

EFFECTIVE September 2021.


GENERAL TERMS OF COVERAGE




SERVICE TERRITORY

Service is limited to Premier Comfort Service Company’ current territory.

We reserve the right to refuse service based on location.

SEPARATE CONTRACTS FOR EACH UNIT

If there is more than one natural gas furnace or boiler, electric central air conditioner or water heater in the residence, a separate residential service contract must be purchased for each unit you want covered.

If there is more than one of the same appliance and only one contract for that appliance type, the contract will apply to the equipment servicing the first floor or main living area.

EFFECTIVE DATE

Your initial coverage officially takes effect on the day of written commitment with Premier Comfort Service Company. The contract will end one year from the effective date. Premier Comfort Service Company will notify you in writing of your effective date. Contracts will renew automatically at the end of each one-year period.

CANCELLATIONS

You may cancel your service contracts at any time for any reason. To cancel, please notify Customer Services at 877-466-3657.

Refunds will only be given if you cancel within the first 30 days of coverage and you have not had a service call. If you cancel after 30 days, NO REFUNDS WILL BE GIVEN. If you choose the monthly payment option and decide to cancel before the end of the term, you

will be billed for the balance of the yearly contract cost.


TERMINATION

Premier Comfort Service Company may terminate your service contracts with no refund in the event any one of the following occurs:

Parts are no longer available from the original manufacturer, and there are no reasonably available alternate or interchangeable parts

Removal of a defective part or the installation of a replacement part by someone other than an Premier Comfort Service Company employee results in damage to the appliance

Removal of a piece of equipment by someone other than an Premier Comfort Service Company employee results in a safety hazard or an unsafe condition

Equipment is not used for its designed purpose

Failure by owner to properly maintain equipment or to replace any parts necessary to maintain the equipment in good condition, including cleaning or changing filters

Repair costs would be greater than the original value of the equipment

Service will not be provided and contracts can be cancelled if customer’s account is not in good standing

Premier Comfort Service Company shall have the right to terminate this service contract on 10 calendar days’ written notice if you materially breach or fail to perform any of your material obligations or responsibilities hereunder.


CONDITIONS OF COVERAGE

Premier Comfort Service Company strives to render prompt, efficient and courteous service. Our response time will be determined by scheduling appointments that consider public safety, existing workloads, the nature of the service call and weather conditions.

Work must be performed by Premier Comfort Service Company technicians. You will not receive credit or reimbursement for work performed, or parts installed, by other service providers under any circumstances.

All parts under warranty replaced by an Premier Comfort Service Company technician become the property of Premier Comfort Service Company without any allowance or rebate at the discretion of Premier Comfort Service Company. If Premier Comfort Service Company chooses not to take possession of the parts, it becomes the customer’s responsibility to dispose of them properly.

Premier Comfort Service Company reserves the right to use universal parts to repair your equipment.

Customers must supply safe and ready access to all covered equipment including but not limited

to, adequate attic flooring and proper lighting and entry. Premier Comfort Service Company is not responsible for damage to attic ladders as a result of normal use. For safety reasons, your appliance will not be serviced if it is surrounded by standing water or it is located outside and weather conditions make service unsafe.

If in the process of repairing a covered part, noncovered parts are needed to complete the repair, the customer will be charged for the cost

of the noncovered parts and our standard labor rate.

If a customer has exclusively either: (1) a heating service contract or (2) air conditioning service contract; and a part of their heating and air conditioning system is repaired or replaced while not in use under the contract in force (e.g., a part that requires replacement while being used for

air conditioning by a customer with only a heating contract) the customer will be liable for the cost of the part repair or replacement, but Premier Comfort Service Company will cover the standard labor rate for the service call.


ELIGIBILITY REQUIREMENTS OF ALL EQUIPMENT

All covered equipment must conform to the requirements of the American National Standards Institute; be installed in accordance with local, state and federal codes; and satisfy both the manufacturer’s and Premier Comfort Service Company’ requirements for

safe and proper installation.

Before accepting any equipment for coverage under the service contracts, Premier Comfort Service Company reserves the right to make an on-site inspection of the equipment.

To be eligible for coverage under the service contracts, equipment must be warranted by the owner to be in good operating condition, duly assembled and capable of functioning on the service contract’s effective date.

Premier Comfort Service Company reserves the right to deny or cancel coverage for certain equipment due to the non-availability

of parts (including refrigerant), inaccessibility, and the condition of the equipment or worksite, damage by a third party or the age of the equipment.


  CHANGE OF ADDRESS

Coverage is not transferable to another address. If you move, call Customer Services at 877-466-3657 to cover the appliances in your new home.

However, if a contract was paid in full for equipment that remains in operation at the premises, the unexpired term of coverage will be applied to the new owner/occupant of the premises at no additional charge. If a contract has not been paid in full, you will be billed for the remaining payments.

If you are selling your home, notify your realtor and closing agent. You may be able to recover costs.

If you choose the monthly payment option and decide to cancel before the end of the term, you will be billed for the remaining payments.


RENEWAL

For your convenience and to ensure that your home is continuously covered, contracts will renew automatically at the end of each one-year period. Premier Comfort Service Company reserves the right to change the terms and conditions at any time and to change the contract price upon contract renewal.


CHOICE OF PAYMENT OPTIONS

If you are a residential customer of NJNG, you may pay for coverage in full or make equal payments over a 6- or 12-month period. If you choose to pay on a monthly basis, the charge will appear on your regular monthly NJNG bill. Service contract coverage is for a full 12-month period. If you choose the monthly payment option and decide to cancel before the end of the term, you will be billed for the remaining payments.



MISSED PAYMENTS

If payments are missed or late, Premier Comfort Service Company may demand immediate payment of the entire amount owed or immediate payment of costs (labor and parts) for all services provided, less any payments made to Premier Comfort Service Company.

Service will not be provided and contracts can be cancelled if a customer’s account is not in good standing.


GENERAL EXCLUSIONS

The following items are excluded from contract coverage but may be available for an additional charge:

Appearance and trim parts, and accessory components, such as humidifiers and electronic air filters

Appliance shut-off valves, piping, flex connectors and fittings external to unit

Cleaning soot out of, and off of, appliances and flues

Damage caused by misuse, abuse, vandalism, negligence, fire, freezing, power or water supply outages, flooding, faulty design, improper installation, leaks from piping, humidifiers, lightning, power surges, acts of God and other conditions beyond control of Premier Comfort Service Company

Damage due to failure to maintain equipment

Facilities used for commercial purposes

Finish defects, rusting, corrosion, chipped porcelain or porcelain flaws, exterior housing or component failure resulting from rust or corrosion on any appliance or piece of equipment

Heat exchangers, compressors, evaporator coils, condenser coils and refrigerant metering devices

Materials and labor for any service that is additional to that specified in the service contract, such as sheet metal work, electrical house wiring, moving or relocating equipment

Mold cleanup or remediation

Pre-existing conditions, which include anything

that was wrong with your appliance at the time you signed up for the service contract

Recording of Premier Comfort Service Company employees by video or audio devices is prohibited

Service will not be provided and contracts can be cancelled if customer’s account is not in good standing

Unit replacements

Water filters or water filtration equipment

Water storage tanks


ADDITIONAL CHARGES

Replacement of standard batteries is not covered, but may be provided for an additional charge.

Parts not covered in this contract may be ordered and installed by Premier Comfort Service Company, when available, for an additional charge at our standard repair rates.

If the water heater manufacturer recommends replacement of unit after flammable vapor ignition resistance (FVIR) system fails, the water heater will be deemed not repairable.



EXCLUSION OF WARRANTIES AND LIMITATIONS ON DAMAGES

Premier Comfort Service Company WARRANTS THAT, SUBJECT TO THE TERMS AND CONDITIONS STATED HEREIN, Premier Comfort Service Company WILL REPAIR OR REPLACE THE APPLIANCE PARTS, OR EQUIPMENT COMPONENT PARTS COVERED UNDER THE SERVICE CONTRACT, THAT BECOME INOPERABLE AS A RESULT OF NORMAL WEAR AND TEAR.

Premier Comfort Service Company MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES OF ANY KIND. ANY IMPLIED WARRANTIES OR GUARANTEES ARE EXPRESSLY DISCLAIMED. UNDER NO CIRCUMSTANCES SHALL Premier Comfort Service Company BE LIABLE FOR ANY LOSSES OR DAMAGES OF ANY KIND RESULTING FROM THE FAILURE OR INOPERABILITY OF EQUIPMENT OR SYSTEMS IN EXCESS OF THE PAYMENT RECEIVED BY Premier Comfort Service Company UNDER THIS AGREEMENT.


Premier Comfort Service Company ALSO SHALL NOT BE LIABLE FOR ANY DAMAGES OR HARM TO PERSONS OR PROPERTY CAUSED BY DELAYS, FAILURE TO SERVICE, MALFUNCTIONING OF THE EQUIPMENT, UNAVAILABILITY OF PARTS, LABOR DIFFICULTIES, ACTS OF NATURE OR OTHER CONDITIONS BEYOND ITS CONTROL.


Premier Comfort Service Company’s (“Premier Comfort Service Company”)

TOTAL LIABILITY FOR TORT, CONTRACT AND OTHER DAMAGES SHALL NOT EXCEED TEN THOUSAND DOLLARS ($10,000.00). THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL CLAIMS AGAINST Premier Comfort Service Company IN THE AGGREGATE (NOT PER INCIDENT) AND TOGETHER WITH THE DISCLAIMER OF WARRANTIES ABOVE SHALL SURVIVE FAILURE OF ANY EXCLUSIVE REMEDIES PROVIDED IN THIS AGREEMENT.



IMPORTANT SAFETY INFORMATION

Natural gas emergencies include:

A strong odor of natural gas inside or outside your home

A natural gas appliance that will not shut off

Suspicion of a carbon monoxide leak

What to Do During a Natural Gas Emergency

If you are facing any of these situations, don’t wait! Take the following action immediately:

MOVE to a safe environment.

CALL 911 and your local natural gas utility (not Premier Comfort Service Company) at once to report the natural gas emergency.

DO NOT smoke or operate electrical switches or appliances of any kind. DO NOT operate anything that may produce a spark that might ignite the natural gas and cause an explosion.

Natural gas appliances should always be operated and maintained according to the manufacturer’s instructions.

Always take the time to become familiar with the instructions – especially safety warnings.


RESIDENTIAL NATURAL GAS BOILER/FURNACE PARTS COVERED:

Belt and pulley

Blower motor/ECM motor (Parts not to exceed $200)*

Blower wheel

Burners

Circuit board/ignition control

Condensate pump on a condensing furnace/boiler

Emergency switch

Fan and limit control

Flue dampers

Gas valve

Ignition system

Inducer motor and assembly (original part only, excludes sidewall venting kits)**

Internal wiring

Limit controls

Pilot assembly/ignitor

Pressure relief valve (steam systems only)†

Pressure switch

Relay

Aquastat

Thermopile

Thermostat (non-wifi/non-communicating, non-mercury only)***

Thermostat backplate

Transformer

Zone valve head (up to 2 only)**


*Year-round blower motor coverage requires both a heating and cooling service plan.

**Parts not covered can be replaced by Premier Comfort Service Company at standard repair rates.

***Does not include thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade their thermostat may do so at an additional fee.

† Work will only be covered under the contract if there is a backflow preventer and/or shut-off valve currently installed. If there is no backflow preventer you must have one installed for an additional fee at normal rates. Premier Comfort Service Company is not responsible for the backflow preventer or water pressure reducing valve once the boiler is drained, or any water leaks that might occur during the course of the repair. Circulator pumps, flanges, bronze pumps and basement loops off of a steam boiler system are not covered.



RESIDENTIAL NATURAL GAS BOILER/FURNACE EXCLUSIONS:

Accessory components, such as humidifiers, electronic air filters, duct zone dampers and controls

Annual inspections or preventive maintenance

Any batteries, whether standard or hardwired

Anything in the potable water system

Backflow preventer

Boiler maintenance kits

Circulator pump

Circuit breakers and external wiring

Cleaning and replacing air filters

Descaling, flushing, purging or skimming of boiler water

Domestic hot water coil

Drain pans – primary and secondary

Expansion tank

Flues and piping

Heat exchangers

Heat transfer fluid (anti-freeze)

Manifold assembly

Mini split system

Natural gas house-heating units rated at inputs above 400,000 Btus

Natural gas house-heating units serving more than a two-family residence

Smart thermostats*

Soot removal

Tjernlund, flair, other sidewall venting kits, motors and assemblies

Does not include replacement of unit

*Includes thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade a thermostat may do so at an additional fee.


RESIDENTIAL IRRIGATION SERVICE PLAN DETAILS

Preferred service call booking

Test controller and make seasonal adjustments

Test all zones and valves for proper operations

Adjust and fine tune all sprinklers

Check for broken and leaking pipe(s)

Check for broken or clogged sprinkler heads and nozzles

Determine if any sprinkler heads need raising or straightened to ensure correct coverage

Test and clean rain/freeze sensor

Examine Backflow Preventer and insulation

Clean filters for drip irrigation (if applicable)

Submit inspection report to customer with any needed repairs or recommended improvements (No work performed unless authorized by customer)

Visits can be scheduled during the below time periods

March – Spring

June – Summer

September – Fall

December – Winter


Price of Agreement:

Base Rate: $179.00 per year (includes up to six (7) zones)

 

RESIDENTIAL CENTRAL AIR CONDITIONER/HEAT PUMP PARTS COVERED:

Belts

Blower motor/ECM motor (parts not to exceed $200)*

Circuit boards (condenser only)

Clean and repair condensate line (only if line is visible and accessible)

Condenser fan motor/blade (parts not to exceed $200)

Condensate pump

Contactor

Defrost cycle relay (heat pump)

Dye

External crankcase heater

Fuse (cartridge type)

Low ambient temperature control (only if installed)

Low-voltage wiring (only if wiring is exposed and accessible)

Motor speed control

Relays

Run capacitor

Start capacitor

Thermostat (non-wifi/non-communicating, non-mercury only)**

Time delay controls

Transformers

Wet switch (only if installed)

*Year-round blower motor coverage requires both a heating and cooling service plan.

**Does not include thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade a thermostat may do so at an additional fee.


RESIDENTIAL CENTRAL AIR CONDITIONER/HEAT PUMP EXCLUSIONS:

Accessory components such as electronic air filters, duct zone dampers and controls

Any repairs that require accessing the refrigerant system, including leak investigation, leak repairs, internal blockages and all internal

component replacements

Annual inspections or preventive maintenance

Cleaning and replacing of air filters

Cleaning evaporator coil

Compressors

Condenser or evaporator coils

Disconnect, circuit breaker or electrical wire

Drain pans – primary and secondary

Mini split system

Refrigerant*

Refrigerant metering devices

Refrigerant piping (line sets)

Residential air conditioners/heat pumps above five tons

Smart thermostats**

Does not include replacement of unit

Note: Outside temperatures, excessive attic temperatures and/or inclement weather may prevent the completion of air conditioning repairs until conditions permit.

* Effective March 1, 2014 refrigerant is not covered under Basic Service Plans. If unit needs refrigerant added more than once, subsequent injecting will be completed only after a thorough leak investigation at Premier Comfort Service Company rates.

**Includes thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade a thermostat may do so at an additional fee.


 


(210) 979-9100

service@premiercomfortair.com

www.premiercomfort.net